In an unusual incident that you do not love your House of Alkara products, here is our policy on returns:
- Eligible products (apparels) can only be returned within 7 days after the delivery date if original packaging and tags are intact & the product is not used or washed.
- Eligible products (Silver Jewellery) can be returned within 7 days after the delivery date if original packaging and tags are intact & the product is not used or washed. We will arrange for the pick-up and organise for a partial refund, which shall be 85% of your total invoice value in lieu of handling, insurance and other costs incurred. To be eligible you will need to write to us at email@example.com within 24 hours of receipt of the product about your decision to return and images attached
- In the unlikely event that your merchandise arrives damaged, you should email us: firstname.lastname@example.org a photo of the damaged product with the Bar Code within 48 hours of receiving your order.
- Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
- The House of Alkara support team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
- Once your return has been authorized, we’d be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your House of Alkara account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to our HOA support team @ email@example.com
- All returns are subject to the discretion of House of Alkara team.